Do not change data
Avoid changing bank/eWallet during review.
Withdrawal readiness
| Check | Why it matters | Route |
|---|---|---|
| Real balance | Only eligible balance can be withdrawn | /en/cashier/ |
| Bonus balance | Active promo can lock withdrawal | /en/bonuses/ |
| Rollover | Bonus rules must be completed | /en/bonuses/ |
| Account-name match | Bank/eWallet name should match | /en/support/ |
If withdrawal is pending
Prepare proof
Request time, amount, account name and screenshot.
Check bonus
Make sure no wagering is left.
Escalate support
Use support if status does not change.
Continue through JOM333
Use this page as part of the JOM333 Malaysia action flow before account, bonus or cashier actions.